After your order has been placed, please allow up to 2 business days for your order to be processed and receive a ship confirmation email.
Standard shipping is 3-5 business days. ($6.00)
Express shipping is 1-2 business days. ($25.00)
International Shipping (Calculated at Checkout)
Please note due to unprecedented times, EgoSwim is not responsible for any shipping delays on behalf of the carrier. (ex: unpredictable weather, natural disasters, etc.)
In the event a package shows "DELIVERED" but has not been received, the customer should submit a claim with the designated carrier for an investigation to be conducted.
Additionally, EgoSwim is not responsible for any lost or stolen shipments once the package has left our facility. Please reach out to the shipping carrier directly.
EgoSwim does NOT offer refunds.
We do accept exchanges within 7 days of delivery.
If you would like to exchange your item, please place a new order on our site prior to returning your original. To receive a return authorization for your original order or for assistance placing your new order, please email us at email@example.com
Please note: Returns will not be accepted without prior authorization.
Exchanges will only be accepted under the following conditions:
- Item(s) must be returned in original, unworn, and new condition with tags and hygiene seals still attached.
- Item(s) must NOT have been washed or altered.
-Item(s) must NOT have any stains (i.e. food or makeup)
- Shipping fees for orders or exchanges are non-refundable.
We will be unable to accommodate any exchanges for item(s) that do not meet the above criteria.
Please note: You are responsible for all exchange shipping fees.
For further questions or to initiate an exchange, please contact us within 7 days of delivery at firstname.lastname@example.org.